At Music Dep Connect,your satisfaction is our top priority. We want you to feel confident and happy with every guitar and accessory you purchase from us. If for any reason you’re not completely satisfied, we’ve made our return process simple, fair, and customer-friendly.

Easy Returns

You may return any guitar or accessory within 14–30 days of delivery (choose your preferred window) for a full refund or exchange, no questions asked.

Items must be in the same condition as received, with all original packaging, manuals, and accessories included.

Free Exchanges

If you’d like to exchange for a different model, color, or size (for accessories), we’ll gladly cover the exchange shipping (within [your region/country]).

Refund Process

Refunds are issued to your original payment method the same day of receiving the return.

Store credit is also available if you’d like to apply your refund toward a future purchase.

Damaged or Defective Items

If your order arrives damaged or with a manufacturing defect, please contact us immediately. We’ll arrange free return shipping and send you a replacement or issue a full refund.

Non-Returnable Items

For safety and hygiene reasons, a few items can’t be returned once opened (e.g., strings, picks, cleaning supplies, or custom-made guitars).

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Tip: Always keep your receipt and packaging until you’re sure you love your guitar.

We’re here to make sure your experience is as smooth as your guitar’s tone